Política de envío
Welcome to Eternal Form! We are committed to providing you with an exceptional shopping experience, including reliable and timely shipping of your orders. Please review our shipping policy below:
Processing Time
- Order Processing: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Delivery Estimates
We offer a flat rate shipping charge for all orders within the United States.
- Flat Rate Shipping (2-6 business days): $9.50
Please note that delivery times are estimates and may vary due to factors beyond our control, such as postal service delays or inclement weather.
Order Tracking
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
- We do not ship internationally.
- Orders to certain remote areas may take longer to arrive.
Lost or Stolen Packages
Eternal Form is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Damaged Items
If you received your order damaged, please contact us immediately at support@eternalform.shop with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Returns and Exchanges
For information about returns and exchanges, please refer to our Return Policy.
Contact Us
If you have any questions or concerns about your order, please contact our customer service team at support@eternalform.shop.
We are here to help!
Thank you for shopping with Eternal Form!